Plan Management
Definition
Billing is managed per app, letting you precisely control the required validation amount and access to more advanced features. The detailed subscription management section can be accessed by navigating to Apps > App Options > Billing.
The first section of the page displays your active subscription plan and additional information or controls to edit it.
| Field | Description |
|---|---|
PLAN | The plan this app is currently subscribed to. |
STATUS | The subscription status. Possible values are: active: your subscription will renew. past_due: payment issue. You should have received a reminder email. cancelled: you can still use your subscription until the ENDS AT date. |
PAYMENT METHOD | A link to update your payment information (if subscribed). |
NEXT PAYMENT | Next payment amount and date your validation quota will reset (if subscribed). |
ENDS AT | The date your subscription will be converted to the FREE plan (if cancelled). |
CANCELLATION | A link to cancel your subscription (if subscribed). |
Upgrade
You may upgrade the subscription of an app at any time. Plan changes usually go into effect immediately, but no later than 15 minutes of their occurence. Your validation quota fully resets, but you will only be billed a portion of the subscription price based on the remaining days in the current month. For example, if you upgrade on the 15th, you only pay half of the subscription price, but immediately gain the new plan quota in full. On the 1st day of the following month, the regular subscription cost will be charged. Consider upgrading if you would like to:
- reset your app's monthly validation quota
- expand the validation quota due to a spike in receipts
- make use of longer storage periods for transaction and user data
- access more advanced features available in higher plans
Downgrade
Similar to upgrading, downgrading an app's subscription may take place at any time. As mentioned above, the new plan will be billed partially and goes into effect immediately. Consider downgrading if you would like to:
- reset your app's monthly validation quota
- decrease the validation quota due to smaller user base
- minimize costs after a past global launch or in-app sale event
Cancellation
You may cancel a subscription on a self-service basis, right on your app's billing page. To prevent an additional billing cycle, the subscription should be cancelled at least 6 hours before month's end (UTC). A cancelled subscription is still active until the following month, at which point it will get converted to the FREE plan.
If you have been using features only available in paid plans, your app loses access to them on the date of expiration. This could result in lost purchase data for your users.
To avoid data loss (= unhappy users and bad reviews), plan for a data takeover and migration scenario when cancelling your subscription, e.g. by slowly downgrading your app's subscription over the span of several months, in order to give users enough time to persist their inventory data locally or in some other sort of storage system.
Account Billing
In addition to default app-based billing, there is also the possibility of account-wide billing. This is included in the ENTERPRISE plan. Please refer to the pricing page and contact us in order to have it enabled for your account. Billing settings are then accessed by navigating to Billing in the Dashboard's sidebar.
Using account-wide billing, all apps under your account share the same (unlimited) quota. Creating new apps will automatically assign them to this plan. If you have any active app billing plans, they should be cancelled and transferred to the account-wide plan. Contact Support for assistance on this. When cancelling the account-wide plan, all apps in your account will transition back to the app-based FREE plan.
Refunds
Refunds may be considered on a case-by-case basis, in the event of major operation outages or critical bugs, on either full or partial subscription prices or in the form of credits for future billing cycles.
For more information please refer to the Terms of Service.